Clock in incidents

Once a time control clock in has been made, several situations (incidents) can occur that can be resolved from the "Incidents clocks in" module.

Delete an incorrect clock in

The user who has made the wrong clock in, can indicate the clock in that they want to delete from the option "My time control / Incidents clocks in".

You must click the "Communicate new incident" button and in the "Incident type" field select the option "DELETE MARK" and indicate the date on which the wrong clock in was made.

Clicking the magnifying glass icon will display the list of all the clocks in of the indicated day, where you can select the wrong mark.

The incident will be pending review.

A user with permissions to manage the clocks in, must review the incident to authorize the request or reject it, from the module "Management clocks in / Incidents clocks in". When there is a pending incident, an icon with a yellow star will be displayed, to highlight it.

Initially, the incidents of pending clocks in will be displayed.

From this screen you can perform the following actions:

• With the magnifying glass button: view the timestamps of the day for the user who has indicated the incident.
• With the accept button: accept the incident, thus deleting the indicated mark.
• With the delete button: reject the incident, so that the indicated mark will not be deleted.

Add a missing mark

The user who lacks a clock in, can request to add it from the option "My time control / Incidents clocks in", by pressing the button "Communicate new incident" and indicating the date, time and description of the clock in that is missing.

The incident will be pending review.

A user with permissions to manage the clocks in, must review the incident to authorize the request or reject it, from the module "Management clocks in / Incidents clocks in". When there is a pending incident, an icon with a yellow star will be displayed, to highlight it.

As in the previous case, the incident can be accepted or rejected.

Alerts for incidents in clocks in

When a user is to leave work part of the day (attending medical consultation, attendance at school follow-up, etc.), you must save the clock out and then indicate the type of incident.

If clock in is done on physical clock terminals, you can indicate the reason for the output directly at the terminal.

If the clock in is done on the website, you can indicate the type of incident by clicking on the time the departure was made, in the option of "Day clocks in".

The markup will be associated with the selected incident type and the pending review state.

From the mobile you can also indicate the type of incident by clicking on the time when the temporary output of the job has occurred.

A user with permissions to manage the clocks in, must review the incident to authorize the request or reject it, from the module "Management clocks in / Incidents clocks in".